FAQ

Shipping & Delivery

When will my artwork ship?

Orders are processed based on item type:

  • Ship within 1–3 business days
  • Ship within 5–10 business days
  • Timelines are provided at checkout or by email
    You will receive tracking information once your order ships.

How will my artwork be packaged?

We take professional care to protect your fine art:

  • Prints and framed works: Shipped in custom tubes or rigid mailers
  • Sculptures and large-scale pieces: Shipped in secure, art-grade crating for protection

What does shipping cost?

We use a flat-rate model based on artwork size:

  • Small: $100
  • Medium: $200
  • Large: $500

    Oversized or sculptural works may incur additional freight charges. These will be shown at checkout or confirmed by email.

Do you ship internationally?

KUVIGO currently ships to the 48 contiguous U.S. states, Alaska, Hawaii, and Puerto Rico. For international inquiries or collectors outside these regions, please contact us directly — we may be able to accommodate your location.

Returns & Cancellations

What is your return policy?

Due to the nature of fine art, all sales are final unless:

  • The item is damaged or defective upon arrival (must be reported within 48 hours)
  • The was shipped (please report within 5 days)

Do you cover return shipping?

Yes. If your return request is approved due to damage, defect, or fulfillment error, we will issue a Return Authorization (RA) and provide a prepaid return label.

How do I request a return?

Please email us at rku@kuvigo.com with:

  • Your order number
  • Photos of the item and packaging
  • A short description of the issue

    Returns without an RA will not be accepted.

Collecting with KUVIGO

What makes KUVIGO’s Taiwanese art authentic?

We work directly with emerging and established Taiwanese artists to curate limited-edition artworks. Each piece is reviewed and approved by the artist before release and comes with a Certificate of Authenticity.

Are the artworks limited edition?

Yes. Many works at KUVIGO are limited editions, with total edition size and artist approval clearly listed on each product page.

Do I own the copyright when I buy an artwork?

No. When you purchase an edition, you own the physical piece but not the intellectual property rights. The artist retains full copyright unless otherwise stated.

Can I buy Taiwanese art directly in the U.S. without dealing with customs?

Yes. KUVIGO handles all import logistics. Your artwork ships directly from our U.S. warehouse or Taiwan, fully insured, and we manage international compliance for you.

Why should I collect Taiwanese art?

Taiwanese artists are gaining global recognition for their unique cultural perspectives and contemporary styles. Collecting Taiwanese art now offers not only aesthetic value but also long-term cultural and investment potential.

Care & Framing

Do you offer framing?

Most of our artworks are offered with framing included or as an option at checkout. If a piece is sold unframed, we recommend working with a professional framer to preserve and display it properly.

How should I care for my artwork?

Avoid direct sunlight and high humidity. For sculptures or special materials, we include care instructions with your shipment.

Contact & Support

Still have questions?

We're here to help with all inquiries — from artist background to shipping logistics.

Email: rku@kuvigo.com